Terms of Service

Last updated: February 6, 2025

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement made between you (“User,” “you,” or “your”) and natalabs L.L.C-FZ (“we,” “us,” or “our”) concerning your access to and use of the AI-powered communication management and content generation services (“Service”) provided through .

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and any additional guidelines referenced herein. If you do not agree with these Terms, you may not use or access the Service.

2. Company Information

Aponder is operated by natalabs L.L.C-FZ, a company registered in . For any questions or concerns regarding these Terms, you may contact us at:

natalabs L.L.C-FZ
Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Email: hi@natalabs.com

3. Eligibility and Account Registration

  • You must be at least 18 years old (or have reached the age of majority in your jurisdiction) to use the Service.
  • By creating an account, you represent and warrant that all information you provide is accurate, current, and complete.
  • You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account.

4. Subscription and Payments

  • Subscription Fees: Our Service may be offered under subscription plans. Fees are billed in advance on a monthly or annual basis, unless otherwise specified.
  • Renewals and Cancellations: Your subscription will automatically renew at the end of each term unless you cancel beforehand. You may cancel your subscription at any time in your account settings; however, no prorated refunds will be provided for partial subscription periods, unless otherwise stated in our refund policy.
  • Pricing Changes: We reserve the right to change our pricing and will provide advance notice of any material changes. Your continued use of the Service after a pricing change becomes effective constitutes your acceptance of the new rates.
  • Refunds: Refund requests, if any, will be handled in accordance with our refund policy.
  • Transition from Paid to Free Plan: Users transitioning from a paid plan to a free plan may lose access to content generated on the paid plan unless they upgrade again.
  • Personal vs. Commercial Use: The free plan is for personal use only, while only paid plans grant commercial use rights.

5. AI Services and Third-Party Models

Our Service integrates various AI models from third-party providers, which may include open-source models or proprietary models from providers such as Google (Gemini), OpenAI, or Anthropic. By using our Service, you acknowledge and agree that:

  • We are not responsible for the outputs or decisions generated by any third-party AI model.
  • We make no warranties as to the accuracy, reliability, or suitability of AI-generated content.
  • We may change, suspend, or discontinue use of any AI provider at our sole discretion, with or without notice.

6. Acceptable Use

You agree not to use the Service in ways that:

  • Violate any applicable law, regulation, or contractual duty.
  • Generate, promote, or distribute content that is hateful, discriminatory, harassing, obscene, or otherwise objectionable.
  • Misuse, disrupt, or interfere with the security or operation of our Service or any related systems, servers, or networks.
  • Infringe upon the intellectual property rights or other rights of third parties.
  • Facilitate or engage in fraud, deceptive practices, or other illegal activities.
  • Attempt to reverse engineer, decompile, or gain unauthorized access to any portion of the Service or any AI models used therein.

7. User Content and Intellectual Property

7.1 User Content: You may submit text, files, or other materials (“User Content”) in connection with your use of the Service. You represent and warrant that you have all necessary rights and permissions to submit User Content and that such User Content does not violate any laws or these Terms.

7.2 License to User Content: By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, modify, and display such content solely for the purpose of operating, enhancing, and providing the Service.

7.3 Service Materials and Intellectual Property: All content, features, and functionalities provided by us (including but not limited to text, graphics, software, algorithms, and interactive features) are owned by or licensed to natalabs L.L.C-FZ. You agree not to reproduce, distribute, create derivative works from, or otherwise exploit any part of the Service or its content without our express written permission, unless such rights are granted explicitly under an open-source or other applicable license.

8. Modifications and Availability

  • Service Modifications: We reserve the right to modify, update, or discontinue any aspect of the Service at any time without prior notice.
  • Availability: We strive to maintain the Service’s availability and performance but do not guarantee uninterrupted or error-free operation. We are not liable for any unavailability or downtime.

9. Account Termination

We may, in our sole discretion, suspend or terminate your account and access to the Service if you violate these Terms, engage in fraudulent activity, or if we are required by law or for other legitimate reasons. In the event of termination, your right to use the Service will immediately cease.

Inactive Accounts: We reserve the right to delete all data and accounts that have been inactive for longer than 3 months.

10. Indemnification

You agree to defend, indemnify, and hold harmless natalabs L.L.C-FZ and its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorneys’ fees) arising from:

  • Your use or misuse of the Service
  • Your breach of these Terms or any applicable laws or regulations
  • Your violation of any third-party right, including intellectual property or privacy rights

11. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Service is provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that:

  • The Service will function uninterrupted or be available at any particular time or location.
  • Any errors or defects will be corrected.
  • The Service is free of viruses or other harmful components.
  • The results of using the Service will meet your requirements or expectations.

12. Limitation of Liability

To the maximum extent permitted by law, in no event shall natalabs L.L.C-FZ or its directors, employees, or agents be liable to you for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, data, use, goodwill, or other intangible losses) resulting from:

  • Your access to or use of, or inability to access or use, the Service.
  • Any conduct or content of any third party on the Service.
  • Any content obtained from the Service (including AI-generated outputs).
  • Unauthorized access, use, or alteration of your transmissions or content.
  • Any loss, damage, or unauthorized access to your data, including personal data.
  • Any errors, mistakes, or inaccuracies of content.
  • Any bugs, viruses, misinformation, or the like which may be transmitted to or through our Service by any third party.

Our total liability to you for all claims arising out of or relating to these Terms or your use of the Service shall be limited to the amount you paid to us for the Service during the six (6) months preceding the claim.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of without regard to conflict of law principles. Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts located in unless otherwise required by applicable law.

14. Changes to Terms

We reserve the right to update or modify these Terms at any time, with or without notice. The “Last updated” date at the top of these Terms will be revised accordingly. By continuing to use the Service after we post any modifications to these Terms, you acknowledge and agree to be bound by the revised Terms.

15. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision will be modified and interpreted to fulfill the objectives of such provision to the greatest extent possible under applicable law. The remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, along with any additional legal notices or policies published by us on the Service, constitute the entire agreement between you and natalabs L.L.C-FZ regarding the Service and supersede any prior agreements, oral or written, concerning the same subject matter.